Summary

On Sep 19th, there was a brief service disruption in our EU region services due to capacity issues. The incident resulted in slower processing times and a short period of unavailability of the service. Our team quickly identified and resolved the issue, with total impact lasting approximately 10 minutes

Impact

During the incident, some customers in the EU Region may have experienced:

• Slower response times
• Brief service unavailability

Resolution

Our operations team promptly responded to the alerts and took action to resolve the issue. We increased our system capacity and optimised our resources to restore normal service operations.

Future Prevention

To prevent similar incidents in future, we are taking the following steps:

1. Conducting a comprehensive review of our capacity planning processes.
2. Enhancing our monitoring systems to detect and respond to potential issues more quickly.
3. Implementing improved scalability measures to handle unexpected increases in workload.

Commitment to Improvement

We apologise for any inconvenience this disruption may have caused. We are committed to continually improving our systems and processes to ensure higher reliability and performance for our customers.
If you have any questions or concerns regarding this incident, please reach out to our support team.